Synopsis: User's Print Job Will Not Process
Example TIcket Regarding:
[#2936] PRT03 is held up : Worldwide ServiceDesk
Solution/s:
Verify No Physical Message On the Printer (Jam):
Askl the user for any messages, they may see on the printer and that the device plugged in.
Check for messages that may prevent jobs from processing in QBATCH:
Log into an acs session.
Pull up the command line Shift + F9 or CTR + SHIFT + F9 depending on vpn/local.
Type in the command.
DSPMSG QSYSOPR
Here you will see any pending messages that are urgent and will need response. Many of which will prevent further processing of jobs stacked in QBATCH. Example Below has no urgent messages, but if it did, they would be located under "Messages Needing Reply".
If there are messages, each message will need to be evaluated individually to determine course of action. There is no blanket response for issues in this area. VAI helpdesk may need to involved depending on the message.
You may also want to go back to the command line and type WAJ to see the current jobs running on the system. Scroll (PG down) to the QBATCH and see if there is a job processing. Sometimes a large report may be running that holds up other jobs. The jobs will be listed in-line with QBATCH (image below). You can refresh (CTRL+F5) to see if the job is processed or swaps to a new one.
Check if the writer is running for the printer:
Pull up the command line Shift + F9 or CTR + SHIFT + F9 depending on vpn/local.
Then you can go into any existing printer queue by name with a command structured like this. woq + printer (example below).
woq prtacc1
If a writer issue exists, you should see files pending in this queue.
If there are pending docs press Shift +F10 and you will see the writer statuses.
If the writer status for that printer is "End" status put a 1 on the associated printer's line and press enter.
Sometimes the writer has been stopped for many hours and has troubles even after starting. If no items are processing the next step is to vary the printer. It is recommended the printer is turned off physically and the writer.
To turn off the writer put a 4 on the line then press function +F4.
Change from controlled to immediately.
Then you can run the command below from the command line. Replacing the PRT03 with the appropriate printer.
VRYCFG CFGOBJ(PRT03) CFGTYPE(*DEV) STATUS(*OFF) FRCVRYOFF(*YES)
Then cycle it back on with the command below.
VRYCFG CFGOBJ(PRT03) CFGTYPE(*DEV) STATUS(*ON)
Last return to the woq menu and put a 1 next to the writer to start it again.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article