File Recovery Request

Created by Michael Britt, Modified on Tue, 17 Jun at 10:14 AM by Michael Britt

Synopsis:  User has deleted or moved file located on our file share.


Example TIcket Regarding:

[#3113] Need a Spreadsheet Recovered : Worldwide ServiceDesk 


Solution:

First thing to do is request the exact location of the missing file. Then search the surrounding packages to ensure it was not simply moved into another folder.


Next step is to review stored versions of the folder. Simply right click on the folder that the file/files are contained. Then select properties and go to the "Previous Versions" tab.


We can revert entire folders by selecting the appropriate "Previous Version" record and clicking ok, which is usually best practice when the entire folder has been removed. 


IMPORTANT: If it is a singular file it is recommended to instead go into the folder (click previous version folder) and copy the individual file back to the file share. This is to avoid overwriting new files recently added to that folder. 

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